Terms of service
Acceptance of Terms
By accessing or using HajjShoppingMall.com (“Website”, “we”, “our”, “us”), you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree, you must not use this website.
These Terms constitute a legally binding agreement under the applicable laws of India.
1. Eligibility
You represent that:
- You are at least 18 years of age; or
- You are using the Website under the supervision of a legal guardian.
We reserve the right to refuse service or cancel orders if eligibility criteria are not met.
2. Account Registration
If you create an account:
- You must provide accurate and complete information.
- You are responsible for maintaining confidentiality of your login credentials.
- You accept responsibility for all activities under your account.
We reserve the right to suspend or terminate accounts suspected of fraudulent or abusive activity.
3. Products and Services
HajjShoppingMall.com sells Hajj, Umrah, and Islamic essential products.
We attempt to ensure that:
- Product descriptions are accurate
- Pricing is correct
- Images reflect actual products
However:
- Colors may vary due to display settings
- Packaging/design may change without notice
- Availability is subject to stock
We reserve the right to modify or discontinue any product at any time.
4. Pricing and Payments
4.1 Pricing
- All prices are in INR (₹) unless otherwise stated.
- Prices may change without notice.
- In case of pricing errors, we reserve the right to cancel affected orders.
4.2 Payment Methods
We accept payments via:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Approved payment gateways
All transactions are processed through secure third-party payment gateways. We do not store full card details.
4.3 Failed Transactions
If payment fails but the amount is debited, customers must contact their bank or payment provider. We are not liable for third-party gateway delays.
5. Coupon Codes, Discounts & Promotional Offers
- Coupons must be applied at checkout before payment.
- Only one coupon per order unless stated otherwise.
- Coupons cannot be combined unless explicitly allowed.
- Coupons have expiry dates and usage limits.
- Coupons cannot be exchanged for cash.
- We reserve the right to cancel coupons in case of misuse, fraud, or technical error.
If an order is cancelled or refunded, coupon value may not be reinstated.
6. Shipping and Delivery
- Orders are processed within [X] business days.
- Delivery timelines are estimates and not guaranteed.
- We are not responsible for courier delays, natural disasters, strikes, or force majeure events.
Customers must provide accurate shipping details. We are not liable for incorrect addresses.
7. Returns, Refunds & Cancellations
7.1 Returns
Returns are accepted only if:
- Product is defective, damaged, or incorrect
- Reported within 48 hours of delivery
Products must be unused and in original packaging.
Certain items (personal hygiene or opened products) may not be returnable.
7.2 Refunds
Approved refunds will be processed to the original payment method within 7-15 business days.
7.3 Cancellation
Orders may be cancelled before dispatch. Once shipped, cancellation is not allowed.
We reserve the right to cancel orders due to fraud suspicion, pricing errors, or stock issues.
8. Product Reviews & User-Generated Content
By submitting a review, comment, or feedback, you agree:
- Content must be honest and based on actual experience.
- No abusive, defamatory, obscene, or unlawful language.
- No false claims or misleading statements.
- No promotional links or spam.
We reserve the right to:
- Remove or edit reviews
- Reject inappropriate submissions
By submitting content, you grant us a non-exclusive, royalty-free right to use, display, and reproduce it.
9. User Conduct
You agree not to:
- Use the Website for unlawful purposes
- Attempt hacking, data mining, or interference
- Impersonate another person
- Submit fraudulent payment information
Violation may result in legal action and termination.
10. Intellectual Property
All content including:
- Logos
- Images
- Text
- Website design
- Branding
is the exclusive property of HajjShoppingMall.com and protected under Indian intellectual property laws.
Unauthorized copying or reproduction is strictly prohibited.
11. Indemnity
You agree to indemnify and hold harmless HajjShoppingMall.com, its owners, employees, and affiliates from any claims, damages, liabilities, losses, or legal expenses arising from:
- Your misuse of the website
- Violation of these Terms
- Fraudulent or unlawful activity
- Third-party disputes related to your actions
12. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for indirect, incidental, special, or consequential damages.
- We are not liable for loss of profits, data, or goodwill.
- Our total liability shall not exceed the amount paid for the product purchased.
13. Disclaimer
- Products are sold for lawful religious and personal use only.
- We do not guarantee spiritual, religious, or personal outcomes.
- We do not provide religious rulings (fatwas).
- Website services are provided on an “as-is” and “as-available” basis.
We make no warranties regarding uninterrupted or error-free operation.
14. Termination
We reserve the right to:
- Suspend or terminate accounts
- Refuse service
- Cancel orders
without prior notice if Terms are violated.
15. Force Majeure
We are not liable for delays or failure caused by events beyond our reasonable control, including natural disasters, government restrictions, courier disruptions, or technical failures.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located in Kochi, India.
17. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of revised Terms.