Shipping policy

Thank you for shopping with us. We are committed to delivering your order accurately, in good condition, and on time.

 

1. Order Processing Time

 

  • All orders are processed within 1–3 business days after receiving payment.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • In case of high order volume or unforeseen delays, shipping may take additional days. We will notify you by email or WhatsApp if there is a significant delay.

 

2. Shipping Charges

 

  • Shipping charges are calculated at checkout based on order weight, size, and delivery location.
  • Any applicable shipping charges will be clearly displayed before you complete your purchase.

 

3. Delivery Timeline

 

  • Within India:
    Estimated delivery time is 3–15 business days after dispatch, depending on your location.
  • Remote / rural areas may take longer.

Delivery times are estimates and not guaranteed.

 

4. Shipping Partners

 

We use reliable courier partners such as [Delhivery / DTDC / India Post / Shiprocket / Others] to ensure safe and timely delivery.

 

5. Order Tracking

 

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp.
  • You can track your shipment using the link provided.

 

6. Incorrect Address or Failed Delivery

 

  • Please ensure your shipping address and contact details are correct.
  • If a delivery fails due to an incorrect address or unavailable recipient, re-shipping charges may apply.

 

7. Damaged or Lost Shipments

 

If your order arrives damaged, please contact us within 48 hours of delivery with photos or video evidence.

 

8. International Shipping

 

  • For International Shipments please email us.
  • Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.

 

For any shipping-related queries, please contact: hajjshoppingmall@gmail.com